Affected by Covid-19, there will be some delay in the delivery

Shipping fee over £50: Free

Shipping fee lower £50: T-shirt--14.2 USD; Hoodie--14.2 USD.

Processing time
Please be noted that we need 8-12 days to process orders as our products are made to order. 
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time. 
Shipping time
The actual shipping time to destination countries is based on the shipping method in your order. 
United Kingdom,United States, Germany, France Orders 
A: Standard Shipping: 10 - 15 days 
B: Express Shipping:  5 - 8 days
Other Countries: please add 5-9 days.
About the shipping fee, please refer to the website update. 
Note: The public holidays, destination countries and couriers will be affected the shipping time too. 
Delivered 
Total delivery time= Processing time + Shipping time

 *  Please note that any shipping time stated on our website or given by customer service representatives are estimates  only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays, or incorrect/insufficient delivery information.

Not in love with your new purchase and request order modifications? Please contact service@personalityone.co.uk, we’d be more than happy to help you sort your issue out and find the best solution for you!

Important note
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we made a size chart on each product page.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact service@personalityone.co.uk and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/Incorrect Order
At Cosplay-anime, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at service@personalityone.co.uk  and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 60 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries, or stolen packages.)
Package delivery failed
If the failed delivery is caused due to the insufficient address/incorrect address, Cosplay-anime is not responsible for it. Under this circumstance, we could reprocess the order for customers, however, customers will be charged an extra fee for order reproduction and shipping.
Returns&Refund
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your items, you should contact service@personalityone.co.uk Please note that you will take responsibility for paying the shipping costs to return.
Items in used condition are not eligible for refunds or exchanges.  New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered.